Frequently Asked Questions

Below you will find frequently asked questions and answers for those questions! If there is something that you would like answered or have an additional enquiry and there is nothing listed below, please contact us via Instagram or our Email and we will reply back promptly to assist you.

FAQs

Do you have a minimum order?

We have a minimum order of 20 Bomboniere's.

How can we make payments?

The following below are ways in which payment can be completed:

You can complete a payment through our online store which will require a direct debit payment and will require the full payment up front.
If you contact us via Instagram or Email we will after discussing the items you would like provide you with an Invoice which will state the full price and the 40% deposit which will be required upfront and the remainder of the balance is to be paid prior to pick up or the shipment of your items.
If you are picking up the items or if it is a local delivery in which we are bringing the items to you, you can either choose to pay a direct debit in to our Account or pay with cash upon collection of your items.
If we are shipping the items to you using an external courier then the balance must be paid by Direct Debit upon us notifying you of their completion and we will not ship your product until we get confirmation of the full balance paid.

How long will it take to make our Bomboniere?

The answer to this question varies. Generally we would say 2 to 4 weeks for a larger order from confirmation and payment and 1 to 2 weeks for a smaller order. A more precise schedule and indication of time will be given as we will then have a better understanding of your order. We will always try our hardest to accomodate you, feel free to contact us if a faster turn around is required and/or you would like to be provided with updates which we are more than happy to do for you!

Can we personalise the acrylic tags?

Any personalisation you would like to our acrylic tags we will happily provide to you. Please send us a message either on Instagram or to our Email with what you would like written and the positioning of it and we will send you a draft of what it would look like on a document. Please note that this will be at an extra charge which we would have discussed with you upon providing a quote.

What colours do the acrylic tags come in?

We offer the acrylic tags in gold, pink, rose gold, blue and a frosted silver colour.

Can we change the ribbons of the Bomboniere in your collection?

As our Bomboniere collection can only be semi customised, you can change the colour of the ribbon that finishes the Bomboniere upon discussing with us. If you want a thicker or thinner mm ribbon to be used please send us a message either on Instagram or Email.

Can we refund once we have made an Order?

Once you have confirmed your order with us, at this point you would have paid a deposit to us or paid the full amount if completed your order on our website and there is no refund. Please note however that we would have offered you a sample image of what you have requested from us and we would not go forward unless you were 100% certain. Due to the personalised nature of Bomboniere's and that our items are purchased to order, no refund or exchange can be offered. Minimal changes can be made, contact us if you would like a change to be made to your order.

Should we order an extra Bomboniere's than the amount of guests we have coming?

Yes, we always recommend to order at least an extra 3 to 5 of the items you like to be sure!

Where are you located?

We are located in Sydney, New South Wales Australia. We offer pick-up from South Hurstville, 2221. Our address is only supplied to pick-up orders once the order has been completed and is ready for pick-up.

I am after a specific Bomboniere to order but I cannot find exactly what I am looking for on your website?

That is not a worry at all! We, at The Two Greek Girls specialise in custom made Bomboniere's for all of your occasions. If you cannot find what you are looking for on our website or Instagram, we encourage and would love to hear from you to discuss exactly what you are after. We are always creating new and exciting Bomboniere's and have done this already for many happy customers. The options are endless and we have no limits to what we can create for your special occasion.

Do you provide discounts for high quantity orders?

We believe our prices are quite competitive in the industry and we do try our best to keep our items as affordable as possible for you. We pride ourselves on our quality and service and we always encourage our customers to contact us either on Instagram or Email to discuss any questions or concerns that they may have. For large quantity orders, if you contact us directly on Instagram or Email we will provide a discount to your order as we will always aim to create a product for you which is in your budget.

FAQs - Stationery

Do you have a minimum order?

We have a minimum order of 20 Invitations/Stationery. Please note that the larger the order the greater the saving. We will always work to cater with your needs and create an affordable package for you.

How can we make payments?

The following below are ways in which payment can be completed:

You can complete a payment through our online store which will require a direct debit payment and will require the full payment up front.
If you contact us via Instagram or Email we will after discussing the items you would like provide you with an Invoice which will state the full price and the 40% deposit which will be required upfront and the remainder of the balance is to be paid prior to pick up or the shipment of your items.
If you are picking up the items or if it is a local delivery in which we are bringing the items to you, you can either choose to pay a direct debit in to our Account or pay with cash upon collection of your items.
If we are shipping the items to you using an external courier then the balance must be paid by Direct Debit upon us notifying you of their completion and we will not ship your product until we get confirmation of the full balance paid.

What events do you do?

We do stationery for Weddings, Christenings, Engagements and Holy Communion.

How long does your Invitation process to take?

The process can vary based on the type of items you are after. With invites, your printing style will affect the timeline (digital print is our fastest turn around time, whereas letter press and foiling is our longest turnaround time. The design stage can also affect your timeline depending on how many changes you need made.

I would allow up to 3 to 5 weeks for the whole process! If you need your items with a faster turnaround, we can do a 'fast tracked order' at an additional fee.

Please note: This does not include postage time.

How do we show you what we want?

Please feel free and welcome to get in touch with us either on Instagram, our Website or our Email. Feel free to attach your inspiration pictures and this will allow us to give you an accurate quote based on what you are after. We also have a form that can be completed on our Website which will step you through all the information you need to provide for us to complete your stationery.

Do we get envelopes with my invitations?

Yes you do! All of our Invitations and Save The Dates include a basic white envelope. You can upgrade to a colour if you wish for an additional cost and we charge at an additional cost as well for us to print on to the envelopes for you.

How does the pricing work?

The price you first see on our website is the base price for the minimum amount. Once you start adding additional items such as quantity, paper upgrades, address printing etc add on to the cost.

How many Invitations should we order and what should we do if we don't know the exact amount of Invitations we need?

It's best to always start with making a guest list with your partner and family and count the number of invitations you will need and then add at least 10 to 15 to that number. You never know what may occur in the future as you may forget a few people or decide last minute to invite additional people. Sometimes during the lead up to your special day you may find that invited guests could not attend, leaving room and availability for new guests. This is why it is best to be prepared and have a few extra invitations, especially with blank envelopes. Many individuals also love to have one to keep for themselves, and one for your videographer and photographer to capture. It is always better and suggested to have more than less as making a last minute order for more is quite a costly exercise.

I found a design you have in your collection that I love but would like the colour and font changed is this possible?

An Invitation (for any one of your special occasions) needs to reflect you and/or your partner and the theme of your theme, so yes, most definitely we would love for you to contact us in regards to changing the colour, typography, wording and finishes as our Invitations.

How long in advance should I order my Save The Dates and send my Save The Dates?

Saves The Dates are not a must have item but a lot of people nowadays are choosing to offer these to their guests. As soon as you have booked your ceremony and reception, we recommend ordering the Save the Dates around 10 - 14 months out from the day. Preferably send out your Save The Dates 9 - 12 months out from the big day. This will allow plenty of time for any interstate and international guests to organise themselves and their travels if necessary. It will also allow you extra time to send out the main invitation.

When should I order my Wedding Invitations?

You want to be sending out your Invitations out no longer than 3 - 4 months from your special day. Your caterers will more than likely want 3 - 4 weeks notice prior to confirm your numbers, thus giving your guests 8 - 10 weeks to RSVP. Having this information in your head, we would recommend ordering your Invitations no longer than 5 months out. This gives you at least 2 months to allow for ordering, designing and printing.

We do recommend though booking and ordering Invitations 6 - 8 months prior to your special day as it will allow us time to bring your ideas and vision together and ensure you have them in a timely manner.

When should we send out our Wedding Invitations?

3 - 6 months before the date of your Wedding with an RSVP Deadline of 4 to 6 weeks. This will allow you plenty of time to follow up any guests that have not responded to you, advise all of your wedding suppliers of your final numbers before you complete the final payment and provides enough time to create any event stationery for the big day, such as place cards and thank you tags.

Can you make stationery to match our Invitations?

We find creating matching Invitation and Event Stationery is a great way to create consistency and personalisation throughout your event.

These include but are not limited to:

Save The Date Cards
Wishing Well and Note on Gift Cards
RSVP Cards
Place Cards
Table Numbers
Thank You and Bomboniere Tags

If there is something that isn't listed here that you would like us to provide, please contact us and we are happy to make this possible for you!

How many revisions are included in the design process?

We allow you 3 rounds of designs to change and/or make rounds of edits after the initial design is presented. Please revise your proofs carefully before submitting a request to edit the design. These edits can include any of the following such as alterations in the text styles inclusive of fonts, size and colour, format and edit text and reposition the graphics and text.

Once the third proof has been finalised and you are happy with the product, any further alterations after the 3 rounds provided to you will be charged at $50 per hour.

When enquiring about Invitations, what information should we provide?

We will have a form on our Website that you can fill out but if you choose to directly contact us, please be sure to provide the following information:

Date of Event
Suite Requirements (Invitations, RSVP Cards, Wishing Well Cards, Detail Cards, Envelopes etc.)
Quantity required
Preferred printing method (digital printing, white ink, foiling etc.)

This will help us in providing you an accurate quote and we will send you a quote and an invoice shortly after receiving your request.

When can I expect to receive my order?

Once we have received your order and payment and all the necessary information we will begin the designing process for your beautiful stationery!

Your final Invoice in which we will provide to you will include the 3 rounds of designs and any necessary detail changes, final production, print and standard postage. Full payment is required once you have confirmed your final proof as we will not start the design process without this confirmation. Allow at least 3 - 4 weeks for printing assembly and an extra time for delivery (dependent on your location, it may be a quicker process dependent on your order as well).